Widerrufsrecht
Returns Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@doluci.com. Please note that returns must be sent to the following address:
Dr. Nolenslaan 155-6. 6136GM SIttard, Limburg. The Netherlands
If your return is accepted, we’ll send you a return label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at info@doluci.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (like personalized items), or personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about your specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@doluci.com.